With a history of managing internal communication at large companies through times of change, Ann brings a results-driven approach to her work in the field. Her areas of expertise include originating new internal communication functions, helping executives become highly effective communicators, directing crisis management programs, creating new and vital internal communication channels, and designing employee feedback-driven communication programs.

Before joining ROI, Ann headed both corporate employee communications as well as institutional business communications at Charles Schwab. Her tenure began in 2000 during a period of unprecedented change for the company.  During that time, Ann designed a three-phase strategic program to help Schwab communicate to employees about the rationale behind the first layoffs in the company’s history, then, the need to reduce expenses and increase efficiency and, finally, the strategy for the company’s return to growth.

On the agency side, Ann spent ten years at Ketchum Communications where she led the corporate practice and served as senior counselor to American Express, American Management Systems and Fidelity Investments. While at Ketchum, Ann and a team of specialists worked with Visa USA  to restructure its employee communication department and establish new internal programs and channels, including Visa’s first intranet. Keeping employees informed was a key concern as Visa USA went through its first reorganization on its way to becoming a public company.

Before Ketchum, she worked in corporate communication at Merrill Lynch in New York and at the international public relations firm Burson-Marsteller.

Ann holds a B.S. in Journalism from the University of Maryland, College Park.